Rogers Corporation has done it again!
You might know that I'm not a big fan of that outfit (they own my beloved Toronto Blue Jays and they seem to be on a mission to annihilate professional baseball in Canada).
My little chickadee lives in Ottawa and subscribes to Rogers service: phone, cable and internet.
She recently treated herself to a new laptop.
Brought it home, fired it up, set it up on the wirelss network, got everything going tickety-boo.
Shoots over to the Rogers site to begin setting up the 'included' anti-virus protection that is so necessary in today's world.
Oh look, "We're sorry," the screen tells her, "Rogers is not yet compatible with your operating system."
Wow!
Windows 7 was released how long ago?
And Rogers doesn't yet have its virus protection ready for it?
What the hell have they been doing?
Rogers wants people to switch to its internet service.
And one of its 'draws' is the fact that you won't have to pay extra for anti-virus protection.
Unless you run Windows 7.
But they don't tell you that until after you buy the computer and try to install the protection.
That is irresponsible corporate behaviour.
My little chickadee tells me that she eventually found reference to the qualifier on their website when she went to the page from her old laptop that is not running Windows 7. There, buried on the page, is a blurb about the fact that they are not yet ready for the new operating system.
She used their on-line chat feature to discuss the matter.
They're sorry for her frustration.
They don't know when Rogers will be ready.
They know it is being worked on.
She sent an e-mail.
They too are sorry for her frustration.
Rogers is working on it.
It's "in the plan."
No implementation date was offered.
No offer to rebate any portion of what she's paying in light of their failure to provide a contracted service.
She might want to try Windows Essentials in the interim.
She, like I, loves to hate Bill Gates and was reluctant to add another Microsoft application for a temporary solution and then find later that it can never be completely removed.
She's managed a work-around and downloaded a popular virus protection from elsewhere so she's not stuck but that's not the point.
Rogers sells their internet package including virus protection.
But they know that they cannot provide that protection to clients who run Windows 7.
But really, clients don't clearly find that out until they actually connect a computer to the internet and go to the Rogers site, which detects your operating system and up pops the message that they cannot give you what they sold you!
Until such time as they can actually provide the anti-virus protection that they are advertising, they have no business using that as a drawing card in their advertisements!
That is irresponsible corporate behaviour.
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